General Questions

CleanConnect Solutions is a professional matching service that connects homeowners and businesses in New Jersey with trusted, vetted cleaning professionals. We're not a cleaning company ourselves—we're a platform that makes it easy to find reliable, background-checked cleaners in your area.

It's simple! You fill out a quick form telling us about your cleaning needs. We then match you with 2-3 qualified cleaning professionals in your area who can provide customized quotes. You review their profiles and quotes, choose the one that's right for you, and schedule your cleaning directly with them.

We currently serve all of New Jersey, including major cities like Newark, Jersey City, Paterson, Elizabeth, Edison, Woodbridge, Lakewood, Toms River, Hamilton, and Trenton, as well as surrounding suburban areas throughout the state.

No! Our matching service is completely free for customers. You only pay the cleaning professional directly for the cleaning services they provide. There are no hidden fees, membership costs, or commissions added to your service.

Booking & Scheduling

Most quote requests are processed within 2 hours. You'll receive an immediate confirmation email when you submit your request, and we'll work to connect you with qualified cleaning professionals who will reach out with customized quotes based on your specific needs.

While availability varies by location and time of year, many of our cleaning partners offer same-day or emergency cleaning services. When requesting a quote, mention your urgent timeline in the "Additional Details" section, and we'll prioritize matching you with cleaners who can accommodate rush requests.

Absolutely! Most cleaning professionals in our network offer recurring services on a weekly, bi-weekly, or monthly basis. When you receive quotes, you can discuss your preferred schedule directly with the cleaners and often save money with recurring booking discounts.

Cancellation and rescheduling policies vary by cleaning professional. Most require 24-48 hours notice for changes. When you book your service, make sure to review the specific cancellation policy with your chosen cleaner to avoid any fees.

Services & Pricing

We connect you with professionals offering a wide range of services including: Standard Home Cleaning (routine maintenance), Deep Cleaning (comprehensive top-to-bottom), Move-In/Move-Out Cleaning, Office & Commercial Cleaning, Post-Construction Cleaning, and specialized services. Whatever your cleaning needs, we can match you with the right professional.

Pricing varies based on the type of service, property size, location, and specific requirements. Standard home cleaning typically ranges from $100-$300 per visit, while deep cleaning can be $200-$500+. We connect you with multiple cleaners so you can compare quotes and find the best value for your budget.

Most professional cleaners bring their own supplies and equipment. However, this can vary. Some cleaners charge a small supply fee, while others include it in their rate. If you have specific product preferences (eco-friendly, fragrance-free, etc.), discuss this when reviewing quotes.

Standard cleaning covers regular maintenance like dusting, vacuuming, mopping, bathroom cleaning, and kitchen surface cleaning. Deep cleaning includes everything in standard cleaning PLUS baseboards, inside appliances, window sills, light fixtures, behind furniture, and other detail work. Deep cleaning is ideal for seasonal refresh or first-time service.

Safety & Trust

Yes! Every cleaning professional in our network undergoes a thorough background check before being approved. We verify their identity, check their criminal history, and review their work history. Your safety and peace of mind are our top priorities.

Absolutely. All cleaning professionals in our network have been background-checked and verified. This protects you and ensures quality service.

It's entirely up to you! Many customers prefer to be away during cleaning and provide access via a lockbox, key, or door code. Others like to be present, especially for the first visit. Discuss your preference with your chosen cleaner to arrange what works best for your situation.

Most professional cleaners offer a satisfaction guarantee. If you're not happy with the service, contact your cleaner within 24 hours, and they'll typically return to address any concerns at no extra charge. If issues persist, contact us and we'll help resolve the situation or match you with a different professional.

Payment & Policies

Payment is made directly to the cleaning professional, not through CleanConnect Solutions. Most cleaners accept multiple payment methods including cash, check, credit/debit cards, and digital payments like Venmo or Zelle. Payment terms and methods will be discussed when you book your service.

Tipping is not required but is always appreciated, especially if you're happy with the service. A typical tip is 15-20% of the service cost, or $10-20 per cleaner for standard jobs. For exceptional service or particularly difficult jobs, consider tipping more.

No! CleanConnect Solutions never charges customers. The quotes you receive from cleaning professionals should include all costs. Always ask about potential additional charges (like parking fees, supply costs, or extra services) when reviewing quotes so you know exactly what to expect.

Cancellation policies are set by individual cleaning professionals and typically require 24-48 hours notice to avoid fees. Some cleaners may charge a cancellation fee for last-minute cancellations. Always review the specific policy when booking your service.

Additional Questions

Yes! Many cleaning professionals offer eco-friendly cleaning options using non-toxic, environmentally safe products. When requesting your quote, mention that you prefer green cleaning, and we'll match you with cleaners who specialize in or accommodate this request.

Absolutely! Our network of cleaning professionals serves all types of residential properties including apartments, condos, townhouses, single-family homes, and multi-unit buildings. Size doesn't matter—from studio apartments to large estates, we've got you covered.

Most cleaning professionals are comfortable working in homes with pets. When requesting your quote, mention what type of pets you have so we can match you with pet-friendly cleaners. You may need to secure pets in a separate room during cleaning for everyone's safety and comfort.

Cleaning time varies by property size and service type. A standard cleaning for a 2-3 bedroom home typically takes 2-4 hours. Deep cleaning can take 4-8 hours or more. Your cleaner will provide an estimated time when giving you a quote based on your specific property and needs.